Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") govern your access to and use of L5 Solution ("the Service", "we", "us") — the multi-tenant business management software offered at l5solution.com and its tenant subdomains. By signing up for a tenant workspace, recording a payment, or accessing any tenant subdomain, you agree to these Terms. If you do not agree, do not use the Service.

You confirm that you are at least 18 years old and have the legal authority to enter into these Terms on behalf of the company you named at signup.

2. The Service

L5 Solution provides a hosted, multi-tenant workspace per customer organization. Each tenant gets:

• A dedicated subdomain (e.g. your-company.l5solution.com)
• An isolated database with row-level security
• Modules for inventory, orders, customers, employees, reports, and related business workflows
• Bilingual UI (Arabic + English)

We may add, change, or remove features at our discretion. We will not remove features in a way that materially degrades a paid tenant's active subscription without reasonable notice.

3. Accounts & subdomains

The subdomain you chose at signup is reserved for your company for the duration of an active subscription plus 30 days. After that, it may be released for re-use. We reserve the right to revoke subdomains that infringe a third party's trademark or that match our reserved-names list (e.g. admin, api, brand names).

You are responsible for safeguarding the credentials of the founder admin account we provision for you and for any account you create inside your tenant. Notify us immediately at [email protected] if you suspect unauthorized access.

4. Billing & refunds

4.1 Cash-first model (current phase)

Today the Service operates on a cash-first basis. We collect payment outside the Service (cash or bank transfer) and record each payment on your tenant's billing record. A standard first payment grants 30 days of paid access + 14 days bonus = 44 days. After your paid window expires, your tenant transitions to an expired state — access is suspended until the next payment is recorded.

4.2 Future online billing

We expect to introduce online card payments (via Stripe or a regional alternative) in a future release. When that happens, we will give you the option to migrate; we will not auto-charge a card on file without your explicit consent.

4.3 Refunds

Payments are non-refundable except where required by applicable law. If you believe a charge was made in error, contact [email protected] within 14 days and we will review in good faith.

5. Acceptable use

You agree not to use the Service to:

• Violate any applicable law or third-party right
• Send spam, malware, or harmful content
• Reverse-engineer, scrape, or attempt to gain unauthorized access to other tenants
• Resell access to the Service without our written agreement
• Store content that is unlawful, defamatory, or that infringes intellectual property

We may suspend or terminate any tenant that violates this section, with or without notice depending on severity.

6. Your data

You own your tenant data. We process it solely to provide the Service to you. We do not sell your data. We do not use your data to train AI models. We do not access your tenant data except as needed for support that you have requested or for a documented security incident.

On termination of your tenant, we will retain your data for 30 days to allow recovery. After that, we will delete it (with the exception of audit logs and billing records, which we retain as required by law and for fraud prevention). See the Privacy Policy for details on processing, storage, and sub-processors.

7. Availability & support

We aim for high availability but do not offer a contractual uptime SLA in this phase. Planned maintenance windows will be announced in advance where reasonably possible. Support is available by email at [email protected] during normal business hours in our jurisdiction.

8. Suspension & termination

We may suspend your tenant for non-payment after the paid window expires (see §4), or immediately for an acceptable-use violation that puts the Service or other tenants at risk. You may close your account at any time by emailing [email protected].

On termination, the data retention rule in §6 applies. You may export your data in standard formats during the 30-day window.

9. Intellectual property

L5 Solution, including the software, designs, trademarks, and documentation, is owned by us and protected by intellectual property laws. These Terms do not transfer ownership of any of our IP to you. You receive a non-exclusive, non-transferable license to use the Service for your own internal business operations during your active subscription.

10. Disclaimer & limitation of liability

The Service is provided "as is" without warranties of any kind, express or implied, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your specific business requirements.

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or related to these Terms shall not exceed the total amount you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced via email to the founder address on file and posted at this URL with an updated "Last updated" date. Continuing to use the Service after a change takes effect constitutes acceptance.

12. Governing law & disputes

These Terms are governed by the laws of [PLACEHOLDER — to be finalized at incorporation; likely Jordan, UAE Free Zone, or Delaware]. Disputes will be resolved in the courts of the same jurisdiction, except where applicable consumer-protection law gives you the right to bring a claim where you reside.

13. Contact

Questions about these Terms? Email [email protected].